Call2Abroad Mobile: FAQs and Support

Calling from any mobile, calls from 1p/min

Our revolutionary mobile service allows you to call anywhere in the world from 1p/min. Just top-up your mobile and then make your call by dialing one of our access numbers followed by your full international number. You can use Call2Abroad Mobile from any UK mobile network, pay-as-you-go or pay monthly.

Where are you calling from?
Where are you calling to?

Save on dialing time with speed dials

Seamless calling: For convenience, you can save our access number in your contacts for seamless dialing.

You can either save the number into the phone book on your phone in the regular way, or you can edit the numbers in your phone book to include the access number and dial using pause dialing.

From a Nokia phone

Step 1 Enter the access number eg. 02084978844
Step 2 Press * 3 times to show ' p '. (This causes dialing to pause)
Step 3 Enter your destination number - including the full international code starting 00 followed finally by #

From a Seimens or Panasonic phone

Step 1 Enter the access number eg. 02084978844
Step 2 Press and hold 0 to show ' + '. (This causes dialing to pause)
Step 3 Enter your destination number - including the full international code starting 00 followed finally by #

From a Motorola or Sony Ericsson phone

Step 1 Enter the access number eg. 02084978844
Step 2 Press and hold * to show ' p '. (This causes dialing to pause)
Step 3 Enter your destination number - including the full international code starting 00 followed finally by #

Frequently asked questions - mobile service (for calls from any mobile)

Who is this for?
Where can I call?
How do I pay ?
What happens if I have a problem?
Can I top up my balance?
How can I get away from having to dial the access number ever again?
How many calls can I make?
How can I top-up?
Can I use my credit from other countries when travelling abroad?
Need more help?

Who is this for?
Absolutely anyone and everyone, if you make international calls, from any kind of phone - home, office or mobile - and want low, low rates coupled with absolute convenience then call2abroad Mobile is the service for you  Back to top

Where can I call?
Make calls to many destinations, such as calls to Australia, Pakistan, Poland, India, China, South Africa and USA    Back to top

How do I pay ?
You pay by sending us a text message or topping up online. When topping up with the text message method, the text message you send us requesting a top-up will be charged at your standard mobile operator's text rate. Text messages you receive from us will be charged at £5 or £10 depending on which number you send your text to.
You can also top-up online (for even cheaper rates) - see above for more details
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What happens if I have a problem?
Go to the contact us section of the web site and tell us exactly what is wrong. Click here and we will investigate and fix the fault for you as soon as we can   Back to top

Can I top up my balance?
Yes. Repeat the original top-up process - that never changes. If you have - for example - 40p remaining credit and you top-up with another £5 you now have £5.40's worth of credit to make calls. Simple!   Back to top

How can I get away from having to dial the access number ever again?
You can enter the access number followed by a pause and then the full international number into your phone memory. To see how on your mobile phone click here   Back to top

How many calls can I make?
As many as you want - you can use the call2abroad mobile service any time of the day or night and can keep making calls up until your credit runs out. Your credit is valid for 3 months, and each time you top up you extend the complete remaining balance by a further 3 months. Remember you can top up at any time    Back to top

How can I top-up?
Top-up directly from your mobile - Text the word DIAL to the short number 80077 for £5 credit or text DIAL to 67400 for £10 credit. This text will cost you £5 or £10 and we will credit your mobile phone with £5 or £10 of call credit - or top up online for cheaper rates.
Your balance is simply incremented by the relevant top up amount, for example; 40p remaining credit and you top-up your phone with another £5 you now have £5.40 available   Back to top

Can I use my credit from other countries when travelling abroad ?
Call2Abroad have two products for use outside the UK - Call2Abroad Euro and the UK2Abroad Global SIM Card.

Call2Abroad Euro offers the same service as Call2Abroad Mobile from Belgium, France, Germany, Ireland, Italy, Holland, Spain, Switzerland and the USA. Ideal if you have a local phone such as a local SIM card or landline (such as office or home phone). Simply purchase credit in euro (€5, €10, €15 or €20) online and use the same credit from any of these countries.

For travellers who do not have a local SIM card or access to a local landline, or those who travel to multiple countries, the UK2Abroad Global SIM card is the ideal solution. This is a SIM with a regular UK mobile number (or you can use your normal UK number) which works in almost any country worldwide, providing free incoming calls and very low cost outgoing calls. The Global SIM is an easy-to-use solution that beats mobile roaming and is ideal for travellers and business users alike.    Back to top

How it works

Your purchase cheap international call credit in advance from us by text message (think of it as a virtual calling card). You just text the message DIAL and send it to 80077 for £5 credit; or text DIAL to 67400 for £10 credit. You receive a text back from us, containing your credit, which you can use directly from your mobile, or from any other phone using a PIN number. You can also top up online.

To make calls, simply dial our 020 8497 8844 London access number (charged as a London call, or included as a free landline call if you're a pay monthly customer).

At the prompt, enter the international number you want to call followed by # (not forgetting the 00 and international dialing code)

Once your initial credit runs out you will be automatically topped up by a further £5 or £10. To opt out of the auto topup please text STOP to 80077 or 67400.
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